Withdraw from a contract
When you buy DERIVA, we ask for express consent to immediate digital supply and acknowledgement of the loss of the withdrawal right. If the legal requirements, including the required confirmation, are met, that right ends when supply begins. Your statutory rights concerning non-supply or non-conforming content remain unaffected.
Use this form for a purchase where the withdrawal right still applies, for example before supply begins or if a required condition was not met. EU consumers generally have 14 days from contract conclusion to withdraw without giving a reason. If you are unsure, you may still send a notice. We review the circumstances; submitting the form does not automatically approve a refund.
Send a withdrawal notice
Withdrawal notice received
Your notice has been recorded and an email acknowledgement has been sent.
Your notice has been recorded. The email acknowledgement is still pending. Keep this reference and contact us if it does not arrive.
- Reference
- Received at
This acknowledges receipt of your notice. It is not an automatic refund approval. We will review your request and follow up by email.
Other ways to notify us
You may also send any other clear withdrawal statement to Dodo Payments, the Merchant of Record, at support@dodopayments.com, or contact Brama Audio at orders@bramaaudio.com.
Include your name and enough information to identify the purchase. An order number is helpful but not required.