Privacy Policy

Effective date: July 24, 2026.

This Privacy Policy explains how Brama Audio handles information related to this website, product purchases, licensing, customer portal access, and support.

Information we may receive

When you purchase a Brama Audio product, checkout and payment are handled by our payment provider. Brama Audio may receive purchase-related information such as your email address, order details, license status, country, tax information needed for the transaction, and customer portal access information.

If you contact us, we may receive your email address, your message, and any technical information you choose to include.

How we use information

We use information to deliver products, provide license access, respond to support requests, manage orders, handle updates, keep business records, and improve our products and documentation.

Licensing and device identifiers

Brama Dock creates a random device identifier when it first runs. This identifier is not derived from your hardware, computer name, operating-system account, or other device fingerprint. It is stored in the operating system's secure credential storage and in Brama Audio application data so the same installation can be recognised and recovered if its local application-data file is lost.

When you activate or validate a product, Brama Dock sends the random device identifier, product identifier, and license information to Brama Audio's licensing service. Our payment and licensing provider receives an activation name containing only a short part of the random identifier. We use this information to enforce activation limits, validate access, issue signed offline receipts, authorise product downloads, prevent abuse, and provide license support.

Brama Audio's licensing database stores a keyed digest of the license key, the random device identifier, product and provider activation identifiers, activation status, and relevant timestamps. It does not store the complete license key, customer name, email address, payment-card details, computer name, hardware serial number, or a hardware fingerprint. The complete license key is stored by Brama Dock using the operating system's secure credential storage and is processed by the licensing provider when required.

Payments

Payments are processed by the checkout provider. Brama Audio does not process payment card details directly on this website.

Cookies and analytics

The Brama Audio website does not use analytics cookies, advertising cookies, or remarketing tools at launch. If this changes, this policy should be updated before those tools are enabled.

Sharing

We do not sell personal information. We may share information with service providers when needed to operate checkout, licensing, customer portal access, support, fraud prevention, accounting, or legal compliance.

Retention

We keep purchase, license, activation, random device identifier, and support records for as long as needed to provide access, enforce activation limits, support customers, keep business records, resolve disputes, prevent abuse, and meet legal obligations. Short-lived download authorisation records expire automatically.

Your choices

You can contact us to ask questions about your information or request help with purchase, license, or support records.

Contact

For privacy questions, email [email protected].