FAQ

What formats are included with DERIVA?

DERIVA includes AU and VST3 on macOS, and VST3 on Windows.

How do I access my installer?

Installers and license access are delivered through the customer portal after purchase.

How does licensing work?

One DERIVA license is delivered after purchase through the customer portal.

What is the refund policy?

Refunds are not available after license or download access.

Does DERIVA need an internet connection?

The plugin only uses internet access for external links and update checking.

How do updates work?

Updates are accessed through the customer portal or update links shown by the plugin when available.

Where do I get support?

Email [email protected] for technical support, [email protected] for license issues, and [email protected] for order questions.